LinkPharm Privacy Policy

This Privacy Policy describes how LinkPharm ("we," "us," or "our") collects, uses, and shares information about you ("User") when you use our digital pharmaceutical procurement platform (the "Platform"). We are committed to protecting your privacy and ensuring the security of your personal information.

1. Introduction

By using the Platform, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

  • Account Information: When you register for an account, we collect your name, email address, phone number, organization details, and other information you provide.
  • Transaction Information: We collect information about your transactions on the Platform, including order details, offers, payment information, and delivery details.
  • Usage Information: We collect information about how you use the Platform, including your browsing activity, search queries, and interactions with other users.
  • Device Information: We may collect information about your device, including your IP address, device type, operating system, and browser type.
  • Communication Information: We collect information about your communications with us and other users, including emails, messages, and customer support interactions.

3. How We Use Your Information

We may use your information for the following purposes:

  • To Provide and Maintain the Platform: To operate the Platform, process transactions, and provide customer support.
  • To Improve the Platform: To analyze usage patterns, develop new features, and enhance the user experience.
  • To Communicate with You: To send you notifications, updates, and marketing communications.
  • To Ensure Security: To detect and prevent fraud, abuse, and other security incidents.
  • To Comply with Legal Obligations: To comply with applicable laws and regulations.

4. Sharing Your Information

We may share your information with the following parties:

  • Other Users: We share transaction information with other users involved in the same transaction.
  • Service Providers: We share information with third-party service providers who assist us with payment processing, delivery, and other services.
  • Legal Authorities: We may disclose information to legal authorities when required by law or to protect our rights.
  • Business Partners: We may share aggregated, non-identifiable data with business partners.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

6. Data Retention

We retain your information for as long as necessary to provide the Platform and comply with our legal obligations.

7. Your Rights

You have the following rights:

  • Access: You can access and update your account information at any time.
  • Correction: You can request that we correct any inaccurate or incomplete information.
  • Deletion: You can request that we delete your account and information, subject to legal obligations.
  • Opt-Out: You can opt out of receiving marketing communications.

8. Children's Privacy

The Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us.

11. Governing Law

This Privacy Policy is governed by the laws of Ethiopia.

Last updated: May 13, 2025